General terms and provisions
COMPANY DETAILS
Company name: ROTANA 1 Ltd.
UIC/PIC: 204535760
VAT registration: BG204535760 as of 11.09.2018
MALL: FLORA NERSESYAN
Address of the registered office: Plovdiv city, 1B Solunska Str.
Address of management: Plovdiv city, 1B Solunska Str.
E-mail: info@senatorhotelplovdiv.com
Contact telephones: +359 884 852 200
BOOKING AND ACCOMMODATION
The management of “ROTANA 1” Ltd. undertakes to ensure the use of the services requested and paid by the client by online booking, in their full quantity and quality according to the data provided by the client through the booking form: names of the client, period, number of nights, number of adults and children, price per night.
All customer’s wishes filled in the “Note” field of the booking form will be satisfied if possible.
In the reservation for children, only those persons who are under the respective age on the date of arrival will be accepted.
PRICES AND PAYMENT
The prices on the website of ROTANA 1 Ltd. are in BGN, including VAT, tourist tax and insurance. The total amount payable by the customer is automatically calculated depending on the number of days, the number of adults and children and the current price offer for the period.
When booking online for guarantee purposes, 100% of the total amount of the booking must be paid at the time of booking, by debit/credit card or at the latest by bank transfer within the specified period after booking.
“ROTANA 1” Ltd reserves the right to change prices and special offers on its website depending on demand and current availability. For bookings already made, confirmed and paid, the amount due will not change regardless of new price offers presented.
CANCELLATIONS AND CHANGES ON RESERVATIONS
In case of cancellation, non-use or modification of an already paid online reservation by the customer, “ROTANA 1” LTD shall refund the amount paid upon request by charging the appropriate penalty:
Changes to the booking without penalty are made up to 5 days before the check-in date.
Cancellations without penalty are made up to 5 days before the check-in date.
Changes or cancellations after this time will incur a penalty of the prepaid deposit.
In the event of a refund, all transfer costs (bank charges, etc.) are the responsibility of the customer. Refunds due to cancellation are made within a 30 day period depending on the method of payment, refunds are made only to the bank card used to receive the refund. Your card details are only used by the intermediary bank and are not stored by us.
PAYMENT TYPES
Payment may be made electronically by debit or credit card:
We accept payments by cards Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro. When you choose this payment method, a payment page of our servicing bank (UBB) opens where you enter your card details. If you are registered with the Verified by VISA or MasterCard SecureCode authentication schemes, your Issuing Bank’s authentication page opens where you enter your authentication password. On a successful transaction, a transaction note is displayed on screen which you print or save.
Your card details are only used by the intermediary bank and are not stored by us.
To protect you from misuse when paying with your Visa or MasterCard, we apply the best practices recommended by international card organisations:
The security of card data entry and transmission is ensured by using SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
The authenticity of your card is verified by entering a security code (CVV2).
In addition, to identify you as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them.
At the time of online booking, the said amounts will be automatically withdrawn from your card upon completion of the payment process.
In terms of security, the maximum amount you can pay by card is BGN 3,000.
REFUNDS
In the event that the customers cancel their booking under the above conditions, we will refund the amount using the same payment method that was used for the booking.
Refunds paid by bank card or bank transfer can only be made to the bank card or bank account used for the payment. All bank charges for this transaction are the responsibility of the customer.
RIGHTS AND OBLIGATIONS OF THE PARTIES
“ROTANA 1” Ltd undertakes to provide the customer with the services requested and paid for in full.
“ROTANA 1” Ltd. undertakes not to change the price of the services requested by the customer, except in exceptional cases where this is economically justified.
“ROTANA 1” Ltd. is not liable for damages caused by the actions of third parties.
Amounts for services requested but not used in full or in part due to client`s fault shall not be refunded.
The client assumes the responsibility to observe the generally accepted norms of good conduct during his stay at the hotel. All costs for material damages caused to the hotel are the responsibility of the customer.
“ROTANA 1” Ltd reserves the right to change the information on this page and the terms and conditions at any time. Although every effort is made to provide true and accurate information, this cannot always be guaranteed.
When a customer makes a reservation, he/she is deemed to have read and agreed to these terms and conditions. Bookings accepted by telephone, email or through our website are considered to be a contractual relationship in progress. The payment made is considered as acceptance of the general conditions of stay at the hotel.
For all disputes and legal matters not covered by these general terms and conditions and the privacy policy and arising in connection with the use of the https://senatorhotelplovdiv.com/ website, the binding legal provisions in Republic of Bulgaria shall apply.